SMS Program Details

    Text Message Opt-In & Message Flow

    Public campaign collateral showing how patients consent to appointment text messages from Optimal Health Primary Care and how they can stop or request help.

    1. Web form opt-in (call-to-action collateral)

    Patients enter their mobile number on our appointment booking form at theoptimalcare.com/book#sms-consent and affirmatively check a separate consent box that is unchecked by default. SMS consent is optional and is not required to book or receive care. Below is the exact disclosure shown next to that checkbox:

    Phone *

    (702) 555-0123

    I agree to receive automated appointment text messages (confirmations, reminders, scheduling updates, and consent-form links) from Optimal Health Primary Care at the mobile number provided, sent from +1 (725) 485-0206. Message frequency varies, typically 1–5 messages per appointment. Message & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase or receiving care. See our Privacy Policy and Terms & Conditions.

    2. Via-text opt-in sample

    A patient may also initiate opt-in by texting START to +1 (725) 485-0206. Example exchange:

    START
    Optimal Health Primary Care: You are subscribed to appointment messages from +1 (725) 485-0206. Message frequency varies, typically 1–5 messages per appointment. Message & data rates may apply. Reply HELP for help or STOP to cancel. Privacy: theoptimalcare.com/privacy Terms: theoptimalcare.com/terms

    3. Sample messages we send

    Optimal Health Primary Care: Your telehealth visit is confirmed for Wed, Aug 20 at 2:00 PM PT. Complete your consent forms at the secure link sent to you. Reply HELP for help or STOP to opt out.
    Optimal Health Primary Care: Reminder — your online visit starts in 1 hour at 2:00 PM PT. Your join link was emailed to you. Reply HELP for help or STOP to opt out.
    Optimal Health Primary Care: Your appointment has been rescheduled to Thu, Aug 21 at 10:00 AM PT. Reply HELP for help or STOP to opt out.

    4. HELP and STOP replies

    HELP
    Optimal Health Primary Care appointment messaging help: call 725-502-3000 or email contact@theoptimalcare.com. Message & data rates may apply. Reply STOP to cancel.
    STOP
    Optimal Health Primary Care: You have been unsubscribed and will receive no further appointment messages. Reply START to resubscribe.
    START
    Optimal Health Primary Care: You are resubscribed to appointment messages. Message frequency varies. Message & data rates may apply. Reply HELP for help or STOP to cancel.

    Program links

    No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.